Local support - Northumbria Healthcare



If you feel that you need urgent support don’t feel alone, please reach out, there are several options to support your Mental Wellbeing for immediate support and advice:

The Mental Health teams within our region offer Crisis Support lines offering 24/7 support. For those living within Cumbria, Northumberland, North Tyneside, Newcastle, Gateshead, South Tyneside & Sunderland call - 0303 123 1146. For those living within County Durham & Tees Valley call - 0800 051 6171

Alternatively contact your GP for advice and information or the Samaritans phone line operating 24/7 on 116 123

Self help and apps
Local Support
Northumbria Healthcare
Local Support
Northumberland County Council
Mindfulness exercises

Local support - Northumbria Healthcare staff

Chaplaincy support for our staff during COVID-19

Our chaplaincy service remains an important part of our wellbeing and support. They are there to listen and offer prayer if appropriate.  They can support you with your spiritual needs relating to hope, fear and faith / belief.  Please contact the team by telephone on 0191 607 2270 (ext 72270) or by emailing: chaplaincy@northumbria.nhs.uk

If you have an urgent matter, chaplains are available 24/7 through the hospital switchboard 0344 811 8111.  Please ask for the on-call chaplain who will assess the situation and respond appropriately.

Trust libraries

The Trust libraries offer a fantastic range of information and support for staff wellbeing. Although they aren’t currently staffed, the libraries are still open for staff to go to and use PCs, have some quiet time and borrow books using the self-issue process. There is a range of self-help, literature, exercise and craft books that might be particularly help at this time. Take a look at their mental wellbeing leaflet here to see what books are available to you. 

Staff psychology intranet page

(only accessible from a trust computer)

Macmillan support number

Macmillan have expanded their bereavement support to include support for staff to access directly. For anyone who requires bereavement support they should contact the Macmillan team directly on 0191 2934377 to access support.

Freedom to speak up


Our freedom to speak up guardian, Kirsty, can be contacted at any time if you have any worries, concerns or if you would like to raise an issue in confidence. Call or text 07717516966 or email freedomtospeakup@northumbria.nhs.uk

Other support available for you


If someone is at immediate risk of suicide or injury through self-harm, treat it as an emergency and call 999.

Below is a list of numbers you can call for support:

  • Samaritans - 116123

  • CALM - 0800 585858

  • North Tyneside Talking Therapies - 0191 295 2775

  • Northumberland Talking Therapies - 0300 303 0700

  • Mind National - 0800 132 737

  • NHS Mental Health Hotline - 7am and 11pm every day (text service will be 24/7) - 0300 131 700

The Bereavement Support Line by Hospice UK is free to access from 8am to 8pm, 7 days a week. They are there to support with bereavement and wellbeing issues relating to loss experienced through your work. Call 0300 303 4434


Project 5 provides free 1-2-1 confidential support sessions for NHS staff. They link you to a health professional with the skills to assist. Simply create an account here


Duty to Care provide fee online sessions to improve and sustain mental health and wellbeing. This includes support from CBT therapists, psychotherapists, mindfulness teachers, breath work experts, nutrition coaches. Register as an NHS workers here to receive your password to log in and access support.

Frontline19 is a free and confidential psychological support service. The service matches you to a fully qualified professional who provides sessions to match your needs, either 20 minute debriefs or ongoing weekly support. Register here.

North East and North Cumbria ICS staff support and wellbeing hub


This hub offers health and social care staff across the North East and North Cumbria an opportunity to access mental health support, such as;

  • Someone to listen, support and advise you

  • Reviewing the local support offer and finding the right service for you

  • Access to experienced therapists and evidence-based treatment

  • Group and individual support


The confidential helpline is open seven days a week from 7am-9pm on 0191 223 2030