Financial Wellbeing

We recognise that the uncertainty of the COVID-19 outbreak may have an adverse impact on your financial and emotional wellbeing. We hope this information will help you to gain any support you may need during this period.


Government help

Mortgage payment holidays: 
The Chancellor announced that mortgage lenders have agreed they will support customers through payment holidays of up to three months. Please contact your mortgage lender directly if you’re affected by Coronavirus and wish to consider this option.


Support for businesses: If your family member has a business - the government has announced a range of financial measures to support businesses at this time and further information is available here.

General advice: Household bills, information on sick pay, mortgages, overdrafts, rental help, energy top-ups, cancelled events and more are all covered in this regularly-updated guide from Martin Lewis at here


Discounts:  There is a dedicated section on with a list of discounts for NHS Staff and other key workers here.


Northumberland Community Bank


We’ve partnered with Northumberland Community Bank (NCB) so our staff can have access to low interest loans and quick and easy ways to save money.


For information on instant £500 loans click here.

For information on family loans click here. 


Or download the following leaflets for more information:



If you are a Northumbria member of Unison you can also access financial support through There for You (Unison Welfare). If you need help with this please call the branch office to make arrangements - 01670 529825 ext: 33347 / 33825.

Useful links and resources


If you’re worried, stressed or anxious about your finances, don’t suffer in silence. Talk to those around you or you can access the following services to help:

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    Money Advice Service

    Free and impartial money advice, set up by government with a phone line available on 0800 138 7777.

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    Step Change

    Expert advice helping people deal with their debts and get support with advice online or over the phone to recommend a range of practical debt solutions based on your situation.

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    Citizens Advice 

    Citizens Advice Northumberland have pulled together this helpful list of contacts for anyone requiring advice on welfare benefits, debt and budgeting advice, housing and employment, energy and health.

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    Money navigator tool

    Know in 30 seconds:

    • The money issues you need to tackle first

    • How to stay on top of bills and payments

    • What extra help and support you’re entitled to

    • Where you can get free advice for debt, housing or redundancy

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Gambling help

NECA Gambling Services - 0191 562 3309

National Helpline Number – 0800 8020 133


National Debt Line

Personalised advice about your money and debt solution options. 

Open: Monday to Friday: 9am – 8pm & Saturday: 9.30am - 1pm 

Telephone: 0808 808 4000 


Stop Loan Sharks

Stop loan sharks provide specialist support, help and advice for victims of loan sharks during this difficult time. 


Telephone: 0300 555 2222 

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